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Pharmacy On Call

Matis Hospitals’ Pharmacy On Call service provides convenient access to prescribed medicines and pharmacy support for patients and their families. Our pharmacy team helps ensure that prescribed medications are dispensed accurately and safely, with appropriate guidance on their use.

Whether you need medicines during your hospital visit, after discharge, or as part of ongoing treatment, our pharmacy team is available to assist with your medication requirements, subject to prescription and medicine availability.

Our Pharmacy Services

  • Dispensing of prescribed medicines
  • Prescription verification and medication guidance
  • Support with medication availability
  • Assistance with refills, where applicable
  • Guidance on dosage and administration as directed by the treating doctor
  • Support for patients and caregivers regarding prescribed medications
  • Coordination with the treating team when clarification is required

Safe & Responsible Medication Use

Our pharmacy team follows appropriate dispensing and medication-safety practices. Medicines are supplied according to valid prescriptions and applicable regulations. Patients are advised to take medicines only as prescribed and not to change the dose, frequency or duration without consulting their doctor.

How Pharmacy On Call Works

01

Prescription

Share your valid prescription or medication order with the pharmacy team.

02

Verification

The prescription is reviewed for appropriate dispensing and medication availability.

03

Dispensing

The prescribed medicines are prepared and dispensed according to applicable pharmacy procedures.

04

Medication Guidance

Patients or caregivers can receive appropriate instructions regarding the prescribed medicines.

Important Information

  • Medicines are dispensed against a valid prescription where required.
  • Availability of medicines may vary.
  • Certain medicines may have additional dispensing and documentation requirements under applicable regulations.
  • Do not self-medicate or alter prescribed treatment without consulting your doctor.
  • Pharmacy On Call is not a substitute for emergency medical care.
  • For medical emergencies, contact the hospital emergency department or appropriate emergency services.

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